Frequently Asked Questions.
Do you board other breeds of dog apart from pugs?
Yes, Puggeroomie do.
Although the name Puggeroomie was inspired by offering a pet service that enables your pug(s) to be our 'roomie'. We also welcome all other small breeds of dog. The only requirement Puggeroomie have is that all dogs who share time at 'The Cottage' are able to share the same environment positively with our three resident pugs and our other 'roomies'.
Puggeroomie always host a 'Meet and Greet' prior to our boarding and daycare services. Should your booking fall on the same dates as another family, we ask that you sign a disclaimer that you are happy for your dog to share the same environment. It can also be arranged by appointment to 'Meet and Greet' with the other family dog if you so wish.
Although the name Puggeroomie was inspired by offering a pet service that enables your pug(s) to be our 'roomie'. We also welcome all other small breeds of dog. The only requirement Puggeroomie have is that all dogs who share time at 'The Cottage' are able to share the same environment positively with our three resident pugs and our other 'roomies'.
Puggeroomie always host a 'Meet and Greet' prior to our boarding and daycare services. Should your booking fall on the same dates as another family, we ask that you sign a disclaimer that you are happy for your dog to share the same environment. It can also be arranged by appointment to 'Meet and Greet' with the other family dog if you so wish.
Can you describe a typical day spent at Puggeroomie.
First Thing.
Here at Puggeroomie we usually wake up early. The dogs will enjoy ‘The Rear Garden’ for an early morning paw stretch followed by an all important sniff and tinkle. Nothing beats seeing the pugs munching those early morning dewed cobwebs and refreshing their paws in the damp teary grass. A lovely start to our day. At all times in ‘The Rear Garden’ all dogs are supervised, and ID tagged with Puggeroomie contact details.
Before Breakfast.
Puggeroomie like to wipe any sleepy dust away from our pugs eyes. I have some lovely wipes and will happily treat our 'roomies' to a little pre breakfast facial too. Please mention on booking.
Breakfast.
After our little paw stretch in ‘The Rear Garden’ and mini facial we then meet in ‘The Cottage’ kitchen where breakfast is prepared. If your dog(s) are staying as our ‘roomie’ we ask owners to supply food and Puggeroomie will ensure all dogs are fed as per the instructions on your booking form. We have kitchen scales for dogs that are following a strict diet recommended by your vet. When breakfast is served, the pugs like to break out those I’m hungry dance moves. Sometimes Rosie will try a 360 backflip from off the kitchen cupboards and then pirouette like a ballerina, Kobe will moonwalk backwards and kick his back legs in the air and Poldark well he likes to sing. I have seen some phenomenal dance offs I can tell you so please do not worry about jumping, barking, whizzing or climbing up legs. All dancers are warmly welcomed.
A Morning Walk.
Living in the beautiful conservation area of Old Bursledon there are so many lovely walks by foot. Although we have our own transport too complinat with DEFRA.
Puggeroomie will tailor walks to suite your needs and wants. Poldark loves to tap dancing in the mud. Kobe likes open fields to zoomies in. Rosie ‘Ms Water Babe’ loves to doggie dip. Every dog is different and we take that into account here at Puggeroomie. We can enjoy short walks together or longer walks. Either way Puggeroomie will carry all essentials in our bag. From water, treats, poop bags, pop up water bowls, a first aid kit and all sorts.
Mid Morning.
Dependant on the seasons, the set up can change here at Puggeroomie.
During the day all dogs have access to ‘The Cottage’ and our own private ‘Courtyard Garden’ a place where harness and collars come off and all dogs can either play or relax.
‘The Courtyard Garden’ is a fully safe and secured area that is always locked. Puggeroomie even have CCTV. To name a few of our outside toys. We have a Wendy house, a red slide, a ball pool, a paddling pool, a play car, tunnels and a selection of soft toys. The list is endless!
We have bottomless fresh water throughout the day and several bowls are dotted around We also have a doggie fridge and freezer for ice cream, treats and frozen raw meat food.
For sofa surfers we have comfy sofas inside ‘The Cottage’ with cushions and of course fresh blankets.
In the hot summer months, we have a ‘Keep Cool Corner’ cooling mats and massive umbrellas for shade. Also in the summer months the kitchen door is always open, so all dogs can run around ‘The Cottage’ into the fully enclosed ‘Courtyard Garden’ and Scullery.
In the winter months ‘The Courtyard Garden’ is packed away. I have been known to bring tents and slides into the front room of ‘The Cottage’ with other interactive toys!
We also have fun in ‘The Rear Garden’ throughout the day. Dogs are always supervised here just like when you go to a public park.
Lunchtime
Yes, you’ve guessed more kitchen dancing and singing until dogs are given their food. We feed all dogs separately. If you would like your dog to be fed not separately then we ask for written consent. Not all dogs eat lunchtime but we will follow as per your instructions on your booking form.
In the afternoon
Some play, some cuddle, some snore. All dogs can do what ever takes their fancy.
Dinnertime
Yes, you’ve guessed again more kitchen dancing and singing until they are given their food. We have our last of the day paw stretch and night time tinkles. We then settle down for our movie and they can stay up late, on occasions for our popular pajama party service.
The Evening
Sofa surfing, secret snacks, movies, fresh blankets, underfloor heating in the colder months, cooling beds in the hotter months. Cushion swapping, soft toys, cuddles from myself and Steve, Badger watching for all wildlife lovers and sometimes all dogs will all sing and dance to horses on the TV.
Don't forget to bring your bed too it help having that reminder from home.
I hope you have found this useful. If you need to know anything more contact Joe Lee on 07494573230
Here at Puggeroomie we usually wake up early. The dogs will enjoy ‘The Rear Garden’ for an early morning paw stretch followed by an all important sniff and tinkle. Nothing beats seeing the pugs munching those early morning dewed cobwebs and refreshing their paws in the damp teary grass. A lovely start to our day. At all times in ‘The Rear Garden’ all dogs are supervised, and ID tagged with Puggeroomie contact details.
Before Breakfast.
Puggeroomie like to wipe any sleepy dust away from our pugs eyes. I have some lovely wipes and will happily treat our 'roomies' to a little pre breakfast facial too. Please mention on booking.
Breakfast.
After our little paw stretch in ‘The Rear Garden’ and mini facial we then meet in ‘The Cottage’ kitchen where breakfast is prepared. If your dog(s) are staying as our ‘roomie’ we ask owners to supply food and Puggeroomie will ensure all dogs are fed as per the instructions on your booking form. We have kitchen scales for dogs that are following a strict diet recommended by your vet. When breakfast is served, the pugs like to break out those I’m hungry dance moves. Sometimes Rosie will try a 360 backflip from off the kitchen cupboards and then pirouette like a ballerina, Kobe will moonwalk backwards and kick his back legs in the air and Poldark well he likes to sing. I have seen some phenomenal dance offs I can tell you so please do not worry about jumping, barking, whizzing or climbing up legs. All dancers are warmly welcomed.
A Morning Walk.
Living in the beautiful conservation area of Old Bursledon there are so many lovely walks by foot. Although we have our own transport too complinat with DEFRA.
Puggeroomie will tailor walks to suite your needs and wants. Poldark loves to tap dancing in the mud. Kobe likes open fields to zoomies in. Rosie ‘Ms Water Babe’ loves to doggie dip. Every dog is different and we take that into account here at Puggeroomie. We can enjoy short walks together or longer walks. Either way Puggeroomie will carry all essentials in our bag. From water, treats, poop bags, pop up water bowls, a first aid kit and all sorts.
Mid Morning.
Dependant on the seasons, the set up can change here at Puggeroomie.
During the day all dogs have access to ‘The Cottage’ and our own private ‘Courtyard Garden’ a place where harness and collars come off and all dogs can either play or relax.
‘The Courtyard Garden’ is a fully safe and secured area that is always locked. Puggeroomie even have CCTV. To name a few of our outside toys. We have a Wendy house, a red slide, a ball pool, a paddling pool, a play car, tunnels and a selection of soft toys. The list is endless!
We have bottomless fresh water throughout the day and several bowls are dotted around We also have a doggie fridge and freezer for ice cream, treats and frozen raw meat food.
For sofa surfers we have comfy sofas inside ‘The Cottage’ with cushions and of course fresh blankets.
In the hot summer months, we have a ‘Keep Cool Corner’ cooling mats and massive umbrellas for shade. Also in the summer months the kitchen door is always open, so all dogs can run around ‘The Cottage’ into the fully enclosed ‘Courtyard Garden’ and Scullery.
In the winter months ‘The Courtyard Garden’ is packed away. I have been known to bring tents and slides into the front room of ‘The Cottage’ with other interactive toys!
We also have fun in ‘The Rear Garden’ throughout the day. Dogs are always supervised here just like when you go to a public park.
Lunchtime
Yes, you’ve guessed more kitchen dancing and singing until dogs are given their food. We feed all dogs separately. If you would like your dog to be fed not separately then we ask for written consent. Not all dogs eat lunchtime but we will follow as per your instructions on your booking form.
In the afternoon
Some play, some cuddle, some snore. All dogs can do what ever takes their fancy.
Dinnertime
Yes, you’ve guessed again more kitchen dancing and singing until they are given their food. We have our last of the day paw stretch and night time tinkles. We then settle down for our movie and they can stay up late, on occasions for our popular pajama party service.
The Evening
Sofa surfing, secret snacks, movies, fresh blankets, underfloor heating in the colder months, cooling beds in the hotter months. Cushion swapping, soft toys, cuddles from myself and Steve, Badger watching for all wildlife lovers and sometimes all dogs will all sing and dance to horses on the TV.
Don't forget to bring your bed too it help having that reminder from home.
I hope you have found this useful. If you need to know anything more contact Joe Lee on 07494573230
How will you make sure my dog feels at home?
Your dog(s) will become part of a loving family environment. They will be looked after and cared for in the same way we care for our own three resident dogs. Puggeroomie encourage that owners bring their dog(s) own bed to sleep on. while staying in our care. Also, we recommend to bring a favourite toy to play and snuggle with for familiarity and happiness. Your dog will have good company, interaction, exercise as per your instructions, daily adventures and will experience a safe and secure loving environment similar to what they have grown accustomed to in your own home.
How do I book a stay at Puggeroomie?
To book please use the Contact page and submit your details and required dates. Puggeroomie will then let you know their availability. You can also contact Joe Lee on 07494573230. Please note we do ask for a small deposit to secure all bookings.
Are there any Terms or Conditions?
All bookings are subject to Terms and Conditions. A copy of which will be provided on booking. Our Terms and Conditions are also found on our website under the T&CS tab. If you have any questions or queries regarding any of the terms then please feel free to contact Puggeroomie for clarification.
Do Puggeroomie offer a collection of my Dog(s) and return Service?
Puggeroomie can pick up and drop off your dog at extra cost if you are local. However, Puggeroomie would require your dog to meet our resident pugs at some point beforehand. We comply with DEFRA with Pet Transportation and we own a clean driving license.
Do I need to provide food for my dog(s)? & WHAT HAPPENS IF MY DOG(S) RUN OUT OF FOOD?
To ensure your dog is having the correct diet Puggeroomie do ask that you provide the food. Puggeroomie can however provide most brands of dog food at extra cost.
If for whatever reason you do not provide sufficient food for your dog’s stay then Puggeroomie will do our best to provide more of the same brand, or a suitable alternative. Don’t worry though, your dog will not go hungry.
If for whatever reason you do not provide sufficient food for your dog’s stay then Puggeroomie will do our best to provide more of the same brand, or a suitable alternative. Don’t worry though, your dog will not go hungry.
WHAT ABOUT SPECIAL DIETS & MEDICATION?
Puggeroomie are confident and happy to administer any medication. We will ask that you complete and sign a medical disclaimer. Please ensure that all medications are kept in all original packaging from your vets.
Puggeroomie will also accommodate any special diets. We follow all instructions and have kitchen scales to keep to your same portion control. We also have a separate fridge and freezer for dogs only.
Puggeroomie will also accommodate any special diets. We follow all instructions and have kitchen scales to keep to your same portion control. We also have a separate fridge and freezer for dogs only.
Does my dog(s) need to be insured?
While insurance is not compulsory it is definitely recommended. Puggeroomie is fully insured for any accidents or emergencies that could occur, however our insurance only covers your dog(s) while they are are in our care and the coverage amount is limited. Please ask and I can show you my insurance documents and cover.
Does my dog(s) need to be up to date with vaccinations? Flea and Parasite treatments?
For the comfort and safety of all of our roomies as well as our resident pugs, Puggeroomie require that all dogs have up-to-date vaccinations or booster injections.
All vaccination records must be seen to ensure current vaccinations against canine parvovirus, canine distemper, canine adenovirus/infectious canine hepatitis, leptospirosis and other relevant diseases.
Puggeroomie ask that all dog(s) sharing 'The Cottage' living environment and facilities are receiving a up to date course of treatment for fleas and worms. All dog(s) boarding must be treated for fleas and worms two weeks prior to boarding..
All vaccination records must be seen to ensure current vaccinations against canine parvovirus, canine distemper, canine adenovirus/infectious canine hepatitis, leptospirosis and other relevant diseases.
Puggeroomie ask that all dog(s) sharing 'The Cottage' living environment and facilities are receiving a up to date course of treatment for fleas and worms. All dog(s) boarding must be treated for fleas and worms two weeks prior to boarding..
Does my dog(s) need to be vaccinated against kennel cough?
(Bordetella bronchiseptica/canine parainfluenza virus).
No, this is not necessary although please be aware that Puggeroomie may walk your dog in public places such as fields, woods and parks where they may be able to catch kennel cough.
No, this is not necessary although please be aware that Puggeroomie may walk your dog in public places such as fields, woods and parks where they may be able to catch kennel cough.
Does my dog(s) have to be neutered?
Your dog does not have to be neutered, however if your dog is a bitch and is due to be in season during her stay with Puggeroomie please would you take the necessary precautions, and Puggeroomie would be grateful if you would provide provisions. In season bitches are not boarded with other family dogs.
Please note all resident pugs at Puggeroomie are neutered. Non neutered dogs will be boarded only with neutered dogs. to prevent mating.
Please note all resident pugs at Puggeroomie are neutered. Non neutered dogs will be boarded only with neutered dogs. to prevent mating.
What happens if there is a medical emergency?
In the event of a medical emergency your dog(s) are taken to either:-
1. The nearest vet
2. The Vet you are registered under.
3. The Vet Puggeroomie are registered with which is Animed in Shedfield.
A decision on the above three choices is based on the situation and location.
Puggeroomie will try all methods to contact you. If you are not in the UK then Puggeroomie will also contact your emergency listed contact.
If for any reason it is not possible to contact either you or your emergency contact Puggeroomie will make an informed decision with the vet. This decision will be made with your dogs best interest at heart.
All veterinary bills should be paid by owners or by emergency contacts.
Puggeroomie in some instances can pay an initial consultation fee and minor medications needed. For this we keep aside £100.00 per dog in our care which is to be reimbursed within 7 days of the dated bill.
1. The nearest vet
2. The Vet you are registered under.
3. The Vet Puggeroomie are registered with which is Animed in Shedfield.
A decision on the above three choices is based on the situation and location.
Puggeroomie will try all methods to contact you. If you are not in the UK then Puggeroomie will also contact your emergency listed contact.
If for any reason it is not possible to contact either you or your emergency contact Puggeroomie will make an informed decision with the vet. This decision will be made with your dogs best interest at heart.
All veterinary bills should be paid by owners or by emergency contacts.
Puggeroomie in some instances can pay an initial consultation fee and minor medications needed. For this we keep aside £100.00 per dog in our care which is to be reimbursed within 7 days of the dated bill.
How much exercise will my dog(s) have with Puggeroomie?
As much as he/she wants or needs. All dogs are different and while some prefer daily long walks in the countryside, others would rather have a short walk in the morning and the evening. Just let Puggeroomie know your dog’s exercise requirements when you book.
Do you require a deposit on booking?
We ask for a small deposit to secure your booking, This is non-refundable if you cancel within 30 days prior to your dog’s stay with Puggeroomie.
What safety measures have you put into place at Puggeroomie?
When your dog(s) are under Puggeroomie care they will wear a pet tag on their collar with the contact details of The Cottage and my mobile number. There is a first aid kit on site and close by always. Your dog(s) will be supervised at all times and in safe, caring hands. Puggeroomie have put into place a fire risk safety assessment. Puggeroomie are registered with a Veterinary Surgery. Puggeroomie are insured and licensed by Eastleigh Council. No toxic or harmful substances are used or in reach to dog(s). This includes household cleaning products, plants and flowers in the garden,... you name it Puggeroomie have it covered.
do puggeroomie use crates?
In complying with DEFRA and Pet Transportation rules and regulations Puggeroomie do use crates inside our van for the maximum safety and security for all that travel inside. However, we do ensure your dog(s) travel inside a crate separately with fresh blankets, cushions and a soft toy each for extra comfort. When travelling we have plenty of air flow, water and sufficient breaks when needed. However, inside 'The Cottage' we do not use crates, kennels or dog runs. The only time we would consider crating a dog is by a signed disclaimer that you are happy to do so because your dog is accustomed or habituated to a crate.
What do I need to pack for my dog(s) stay at puggeroomie?
- PET HEATH CARD – To show Puggeroomie dates of all vaccinations.
- PET BLANKET – A pet blanket that smells of their home and their environment this will help to make your dog(s) feel more at home and happier. Puggeroomie supply a clean fresh comfortable bed.
- FOOD - Owners will need to supply the necessary amount of dog food for the duration of your dog’s stay. If additional food is required, Puggeroomie will provide more of the same brand, or a suitable alternative.
- MEDICATIONS SUPPLEMENTS - Many dogs must take certain medication and/or supplements daily. Puggeroomie will be happy to administer as needed (by written consent from owner). Please include all original containers with labels and appropriate number of doses that your dog will need to take in your absence, as well as written instructions with details such as dosage amount and schedule.
- FAVOURITE TOYS – Puggeroomie are well equipped with all sorts of toys for your dog(s) to play with. However, almost every dog has their favourites that they just can’t live without. Pack one or two of these toys to make sure your dog has all the fun that they would enjoy at home.
- A REMINDER OF HOME - Absence makes the heart grow fonder! And this is especially true for dogs and their owners. While you are away on your holidays, both you and your dog(s) will surely miss each other’s company. To keep your dog(s) feeling close to you even in your absence, we recommend that you include a soft toy with your scent on. Or you could have cuddles with your dog(s) 2 weeks prior to boarding in the blanket you provide. This is a wonderful way to help your dog feel comfortable, calm, and stress free.
- AT LEAST ONE LEAD AND ONE COLLAR.
- OTHER SPECIAL ITEMS.
Note:- If you have not submitted all the paperwork necessary beforehand, be sure that all required documents and forms are ready to present on drop off day.
Puggeroomie want to make your dog(s) feel as happy and calm as possible throughout the duration of their stay.
By thoroughly packing your dog’s bag, you better equip Puggeroomie to do so.
Are puggeroomie trained in first aid, licensed and insured?
I am a pet professional. I have attended many 1st aid training courses over the years in person learning hands on along side a vet and more recently online training seminars. I am passionate about animals and I pride myself on delivering a good safe service. I am also a good Pugmom.
Yes, Puggeroomie are fully certified to provide a dog boarding, daycare, dog walking, and pet visits and other pet services. Our Animal Boarding licence number is LC201802-587 and is issued by Eastleigh Borough Council. Our Pet Professional Insurance provider is with Pet Plan Sanctuary.
Yes, Puggeroomie are fully certified to provide a dog boarding, daycare, dog walking, and pet visits and other pet services. Our Animal Boarding licence number is LC201802-587 and is issued by Eastleigh Borough Council. Our Pet Professional Insurance provider is with Pet Plan Sanctuary.
