The following Rules & Regulations have been put into place at Puggeroomie Limited to operate safely within a time of Covid -19 virus. Puggeroomie Limited hold a five star at higher standard Animal Welfare Licence through Gosport Borough Council. Further information has been collated by us from Animal Welfare, CFSG (Canine and Feline Sector Group), Kennel Club and UK Government’s Guidelines. We are aware that Covid-19 is a profoundly serious virus. We are committed to ensuring the highest standard of health and safety during this time.
Prior to your arrival Puggeroomie will wash their hands for 20 seconds using soap and water or hand sanitiser. We also have disposable surgical gloves.
Arrival 1) Puggeroomie will agree a time for all clients to arrive. These arrival times will be staggered from other clients. We ask where possible one owner takes part in our arrival hand over procedure. 2) Please ensure your dog(s) are exercised and have had a toilet break prior to arrival. 3) Please use our hand sanitiser provided to knock our door. If you prefer you can text us to say you are here on Tel: 07494 573230 and we will come out to you. 4) We have determined a way to receive your dog(s) in a manner which maintains a safe two-metre distance and is conducted outside. Puggeroomie Limited have a hand over station where it is possible to place your dog(s) in an outside safe and secure area for us then to collect. 5) As per The UK Government guidelines we ask that you retain all leads, beds, toys and blankets. If this is not possible, we ask that these items are washed thoroughly the night before arrival. With this rule we adhere to the health and safety policy set out by CFSG. 6) Our hand over station is outside our house. However, face masks should be worn by both parties if we need to enter our home. We are avoiding all customers entering our home in this time. Should you have to enter, we ask that we open and close the doors. Luckily, we do have lovely outside toilet facilities with all antibacterial provisions provided for your reassurance. 7) Puggeroomie Limited in this time will use our own food bowls and water bowls. So, you can travel light. 8) Puggeroomie Limited ask that you place any packed items into a sanitised box provided at our outside station and please know we will handle everything wearing gloves. Items such as food will be transferred from its original packaging to a suitable container in line with our Animal Boarding Licence for our safe use. 9) We ask your permission to wipe your dog(s) with a pet safe damp cloth at the point of collection. All cloths are disposed of immediately after use. The product we are using in this time is called Luecillin. 10) On our collection of your dog(s) we ask you to step back enabling us to keep our safe two-meter distance. 11) Any payment must be done prior to arrival electronically in this time we are not accepting cash payments. 12) All ‘Meet & Greets’ are being conducted outside only with minimum of 2 family members present. 13) We are not boarding any dog(s) from an infected or vulnerable households. 14) We are advising in this time if boarding to opt for our pamper session on arrival free of charge and again on collection free of charge using products such as Pet Head and Animology. Remember your dogs sharing time at Puggeroomie will be socialising with dogs from other households. We thought it would be nice to offer free pampering session in this time. We are not mixing dogs form vulnerable or shielding households. 15) If you would like us to collect your dog(s) from your home we kindly ask you to open and close your own doors. 16) We are limiting handling anything on our handovers.
Collection We will agree a time and we promise to have your dog(s) ready at our station to collect. On arrival please use the hand sanitiser provided. Do not forget to bring your leads. We will not accept or keep your leads on our premises for health and safety reasons recommended in The UK Government guidelines.
*Please do not attend your arrival and collection appointments if you are experiencing any symptoms of sickness. Including a high fever, dry cough, loss of taste of smell or general flu symptoms Please scan our QR code on arrival to help support tracing in this time. Pet Taxi Our Puggeroomie van is cleaned and disinfected between dog(s). We are compliant with DEFRA and adhering all UK Government guidelines. For more information please contact: email@example.com Tel: 07584 829228 www.puggeroomie.com
The above policy was last updated per CFSG (canine and feline sector group) guidelines issued on 03/12/2020 Rest assure robust hygiene and social distancing protocols are in place at Puggeroomie when receiving our ‘roomies’ from our clients. There remains no evidence that pets are implicated in the transmission of coronavirus to people, but there is some risk of the virus being carried by pets and their belongings. The risk of human to human transmission remains and social distancing measures throughout our handover process has been put into place to help prevent the spread of the disease.
An update* August 2021 - We are still taking the necessary safety and hygiene precautions.
THE 'NEW NORM' BE LIKE......
Our office is open Monday to Friday. We are staffed 24 hours a day.