When you board your dog(s) with any trusted licensed pet service. The Department For Environment Food And Rural Affairs (known as DEFRA in short) nowadays star grade the licence holder. You are entitled to view their licence in their family home environment it will either be displayed in a front aspect window, entrance porch or hallway.
Let me give you an honest account of the star rating score matrix running Puggeroomie Limited.
Living at ‘The Cottage’ I wanted the best and most stars I could lay my hands on. I aimed so high and pushed myself so very hard to gain my so wanted top marks, 5 stars. I was then awarded four stars. Being classed a young business trading within a year meant I couldn’t be awarded 5 stars. Back then, I thought gaining these stars would be a little like when us hoomans book a hotel. The more stars the better the hotel right?
Well, it doesn’t quite work like that in the animal boarding world.
What was it like trading by a four star graded licence at 'The Cottage'?
Honest answer, Very challenging!
Trading our first year from 'The Cottage' Puggeroomie had a high demand of customers and as most of you know I run Puggeroomie Limited by myself. Being awarded a four star licence in short means that ‘all dogs at any given time are never to be left alone’. You as a customer will feel reassured of this but the reality of working at four stars, almost back to back dog boarding, became challenging for me running a small business working alone.
Let me give you one example: -
If I needed to pop out for a short while to buy milk or a few groceries, I was not allowed trading at four stars to leave any dogs alone. In this type of instance, I hired a professional pet sitter which I paid an hourly rate. My customers were always notified of times that I may not be present (due to basically ‘normal life’ things) prior to boarding and were invited to meet my friend another reputable pet professional who so kindly helped me on these occasions.
Let me list a few other ‘normal life’ examples for you to think about:- Going food shopping, attending doctors, dental and hairdressers appointments.
After a while, I voiced my concerns to Steve and then to my Animal Welfare Officer, I wanted a few stars of my four stars to shoot across that Puggeroomie sky into infinity and beyond.
Opening Puggeroomie Limited at Lee On The Solent, I wanted to do things differently. I questioned the government guidelines and yes had sleepless nights. I asked my new Animal Welfare Officer to basically down star grade me and my business.
So, without further ado and only living in Gosport Borough since August 1st, 2019 (being classes a new resident) I have been awarded a two-star licence.
Am I disappointment with two stars?
No, because this means I am allowed by law a window of opportunity to have a 'normal life' balance within my day while dogs are under my care. I have been advised that after being a resident of Gosport for a year or more I will then naturally progress to three stars. Three stars is the same as two but my fee is two years rather than annually.
But, this is the BIGGY.....
The SERVICE itself that you and your dog(s) experience at Puggeroomie Limited is not star rated. Whether we have five, four, three, two or one your dogs will have a beautiful holiday and be spoiled rotten in very safe and experienced hands.
So here’s to my licence and its two stars. That’s one for me and one for you!